Helpdesk 101
Information about this support site.
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
I created a ticket. When can I expect an answer?
Most tickets are answered within 24 hours. However, depending on our staff availability and workload, we may not be able to get back to you immediately. Please remember, we are a small staff, and we try to answer every request as quickly as possible. We always appreciate your patience!
I did not find my answer in the knowledge base. What should I do?
Did you try to search using different search terms?If yes, then please submit a ticket here, email help@salem.edu, or call 336.917.5511. A Technology Services staff member will contact you to provide additional assistance.Thank you! Technology Services